Shipping Policy

Shipping Policy

- Delivery within Australia wide is $7.95 for orders under $79
– Delivery is FREE within Australia for orders over $79
– Allow for 7 – 10 working days delivery time.
– Ergonx uses Australia post for delivery within Australia.
– Postage for returns of purchases via Ergonx Online is offered for free on work boots and work shoes ONLY where they can be resold, returned in the same condition as they are sent with tags.
– Please click here to initiate the process for a return or exchange if needed

Ergonx Comfort Guarantee:

– Ergonx will refund the Ergonx purchase price (does not include delivery charge) if the product is returned to the place of purchase within 30 days in an unworn condition, with tags. 

Ergonx Footwear 6 Month Warranty:

Our safety footwear is proudly supported by a manufacturer's warranty lasting six (6) months from the purchase date. Ergonx's safety shoes and boots are covered by a warranty for a period of six (6) months from the date of purchase, guarding against any defects in workmanship or materials under normal usage conditions and intended purposes.

Please note that this warranty will not be applicable if our products are deemed to have been misused or subjected to excessive wear and tear, including exposure to chemicals, cement, lime, or extreme heat beyond their intended use environments.  To claim any warranty, the purchaser must present the footwear along with proof of purchase to the original place of purchase. Upon submission, the footwear will be inspected by one of our authorised employees at Ergonx.

If the footwear is found to be defective, we will undertake necessary repairs and return the footwear to you if feasible. If repair is not possible, Ergonx will provide a replacement pair of footwear. It is essential to note that this warranty is complementary to your statutory rights as a consumer and does not restrict or limit them.

Our products are accompanied by guarantees that are protected under the Australian Consumer Law. You have the entitlement to receive a replacement or refund in the event of a major failure or compensation for any other reasonably foreseeable minor damages.

Furthermore, if the goods do not meet acceptable quality standards and do not amount to a major failure, you are entitled to have them repaired or replaced.

NZ Shipping Info:

Delivery Information
- International shipping available for all New Zealand orders
- Flat rate shipping fee: NZD $35 per order
- Delivery timeframe: Please allow up to 21 working days for delivery
- All prices displayed include GST for New Zealand customers
- Tracking information provided via email once order is dispatchedSafety Compliance
- All Ergonx work boots comply with ISO 20345:2021 safety footwear standards
- Products meet New Zealand workplace safety requirements
- Proper labeling and country of origin marking included as per NZ regulations

Returns Policy
- 30-day returns policy for New Zealand customers
- Customer is responsible for return shipping costs
- Items must be returned in original condition with tags attached
- Return shipping must be tracked and insured
- Original shipping fees are non-refundable
- Refund will be processed once items are received and inspected

Warranty
- 6-month warranty covering manufacturing defects under normal use
- Warranty claims must be submitted with clear photos and description
- Customer responsible for shipping costs related to warranty claims
- Replacement or refund provided for approved warranty claimsPlease Note
- Individual orders only (no bulk or business orders)
- All prices are in Australian Dollars (AUD)
- International transaction fees may apply depending on your bank
- Import duties and taxes (if any) are the responsibility of the customer

USA, MEXICO & CANADA Shipping Info:
International shipping available for orders from United States, Canada, and Mexico
Flat rate shipping fee: USD $55 per order
Delivery timeframe: Please allow up to 14-21 working days for delivery
All prices displayed in USD (additional currency conversion fees may apply)
Tracking information provided via email once order is dispatched Safety Compliance
Proper labeling and country of origin marking included as per regional regulations Returns Policy
30-day returns policy for North American customers
Customer is responsible for return shipping costs
Items must be returned in original condition with tags attached
Return shipping must be tracked and insured
Original shipping fees are non-refundable
Refund will be processed once items are received and inspected Warranty
6-month warranty covering manufacturing defects under normal use
Warranty claims must be submitted with clear photos and description
Customer responsible for shipping costs related to warranty claims
Replacement or refund provided for approved warranty claims Please Note
Individual orders only (no bulk or business orders)
All prices are in US Dollars (USD)
International transaction fees may apply depending on your bank
Import duties, customs fees, and taxes are the responsibility of the customer
For Mexican orders, additional customs documentation may be required

UNITED KINGDOM

International shipping available for orders to United Kingdom 
Flat rate shipping fee: AUD $80 per order
Delivery timeframe: Please allow up to 14-21 working days for delivery
Additional currency conversion fees may apply
Tracking information provided via email once order is dispatched Safety Compliance
Proper labeling and country of origin marking included as per regional regulations Returns Policy
30-day returns policy for UK customers
Customer is responsible for return shipping costs
Items must be returned in original condition with tags attached
Return shipping must be tracked and insured
Original shipping fees are non-refundable
Refund will be processed once items are received and inspected Warranty
6-month warranty covering manufacturing defects under normal use
Warranty claims must be submitted with clear photos and description
Customer responsible for shipping costs related to warranty claims
Replacement or refund provided for approved warranty claims Please Note
Individual orders only (no bulk or business orders)
All prices on the site are in British Pounds unless stated otherwise. International transaction fees may apply depending on your bank
Import duties, customs fees, and taxes are the responsibility of the customer